you gave me 20% off on purchase of rs.800 but when I applied it didn't work. Now u gave me wrong code please give me right code to apply

Bigbasket are thieves. Their website has so many bugs frm 2 days I am trying to place an order and some bug or the other. I was trying to apply the 250 off coupon on my first order. The staff have no idea of how the site works and each one gives a different advice. Finally when I got the order through it deducted the amount but did not reflect in the order. I had a transaction Id i was pretty sure that this will not get automatically refunded to my bank as the money was transferred to Big Basket.
But the customer Service both on call and email gave me the canned response that it will automatically be refunded without even bothering to check. I showed them the transaction Id screenshot. SO I waited its not a total of 20 days I am yet to get my money back. 7 Days ago they told the money would take maximum 6 days to refund(after I told them the money was not refunded after 10 days) No sign. I sent them a follow up email but no response.
SO beware while everything might work fine for you people. Just remember unlike other online reputed shopping companies Big Basket has not system in place for instant refund.
They dont even care I told them I wont buy frm them again and write about it on social media. Nothing. If such a thing happens with Amazon they will even give you a 200 rupees Gift coupon for the next order. Here it seems just like Peppertap and other online grocery shopping startup. BIG basket is only bothered about signups on their app. They have not intention of running a serviceable business. They just want to get maximum signs up and sell their company to a bigger player. Its becoming a trend with most online startups in India.

I recieved a gift coupon of rs 500 frm mydala to use in bigbasket but when I enter the cod it is invalid how I use it

such a good deal, I'm a regular on big basket now. can you please add more deals for regular users as well??

really impressive delivery and fast service they provide. have order more hen 10 times they are always on time and items are delivered as shown on site very good customer support too. give a try recommended

awesome I really like it bcoz they provide nice service n all.br

Big basket is an online grocery shopping website. I often shop frm big basket. Due to odd timing of my job I have to order vegetables and other grocery items frm it. Also, the prices of items are lower than local market rates. My friends suggest this website for vegetable shopping, and I'm pretty happy with the recommendation.

I bought a coupon from mydala for big basket.com and I used it last week. I had ordered from big basket for the 1st time and my experience was very good with mydala. I could mostly find all items I needed from my grocery and household list and shopping on the site is easy.The products were delivered on time and they were packaged well. Overall, I had a good positive experience.

Big Basket
Worst online grocery store
WYS isnot WYG
Same day delivery takes 4 days to reach
They send you rotting, dried, broken open vegetables in damaged packaging
Don't care about their business, delivery vehicle gets stuck in accident/altercation, they deliver the same goods to customer after 24 hrs in conditions described above
Can't deliver twice a day to same address, no scalability
They make different promises verbally over phone and online in their system
No coordination between delivery teams and customer representatives for order tracking
Very poor service experience definitely to be avoided
Please share widely so other customers are warned and these guys take some responsibility for providing bad service